Help Center

Quick answers about renting, listing, and how Lendo keeps both sides safe.

🧳 For renters & tourists

How does delivery work?

You choose. Most renters meet their lender in person, at a public Lendo meeting point open 24 hours, at a time you agree together in the app — both of you are identity-verified by Lendo first. If you'd rather not meet, ask about courier delivery to your hotel or address; our staff arrange it by hand for a small fee. Returns work the same way you received it.

What is the security deposit?

A refundable hold that protects the owner while the item is with you. It's released automatically once the return is confirmed — by the two of you at the meeting point, or by our staff for a courier booking.

How can I pay?

Pay online by card with OTP (3-D Secure) verification, or pay by card on a POS terminal when the courier delivers your order. Either way, the money stays in Lendo's escrow until the handover is verified.

What if something gets damaged during my rental?

Every rental is covered by Lendo Protect. For a meetup, you and the owner confirm the item's condition together in person when you meet. For a courier booking, our staff coordinate the handover and record anything you report. Either way, accidental damage is assessed against the deposit, not a back-and-forth argument.

Can I contact the owner directly?

You don't need to. Booking, scheduling, payment, and disputes all go through Lendo, so you never need their phone number or email. You will meet them in person to collect the item — at a public Lendo meeting point, at a time you agree together — but Lendo verifies both of you before that meeting is ever arranged.

🇪🇬 For Egyptian providers

How do I list an item?

Snap photos, set a daily price and deposit, and verify your identity with a live selfie. Listing is free and takes a few minutes; our team reviews every listing before it goes live.

When do I get paid?

The rental fee is charged to the renter up front and held in escrow by Lendo. It's released to your Lendo Wallet once the rental completes and the return is confirmed — by the two of you at the meeting point, or by our staff for a courier booking.

Is my personal information safe?

Yes. Your verification photo is used only to confirm who you are, and your name, address, and contact details are never shown to renters. You hand the item over yourself, at a public Lendo meeting point you and the renter agree on — or, if you'd rather not meet, ask our staff to arrange courier pickup from your door instead.

What if a renter damages my item?

The renter's deposit and Lendo Protect cover verified damage. For a meetup, you and the renter confirm the item's condition together in person when you meet. For a courier booking, our staff coordinate the handover and record anything reported. Either way, condition disputes are settled against the deposit, not an argument.

What does listing cost?

Nothing up front. Lendo takes a service commission from each completed rental — you set your daily price and see your net earnings before you publish.

Still stuck? Our support team replies fast: support@uselendo.com