Trust & Safety
Rent with confidence. Here's exactly how.
Your money is safe
Your payment never goes straight to the other person. We hold it in escrow until the handover is confirmed — by courier, or in person at your Lendo meeting point. Only then does anyone get paid.
We know everyone here
Every renter and every provider passes a live face scan before they can use Lendo, and visitors verify with a passport on top of it. No anonymous accounts. Ever.
Lendo Protect
Renters get gear that works. Providers get covered if it comes back damaged. Included in every rental. No extra charge.
Your details stay yours
No phone numbers. No addresses. No direct messages — booking, scheduling, and payment always go through Lendo. When it's time to hand over the item, you'll meet in person at a public Lendo meeting point, and we verify both of you before that meeting happens.
You inspect it together
You and the other person confirm the item's condition together, in person, at your Lendo meeting point. If anything's wrong, report it right there in the app — that becomes part of the record we use to settle it.
Something went wrong?
We look at the booking record — what was reported, when, and by whom — and settle it. Usually within 48 hours.