Privacy Policy
Last Updated: August 30, 2026
Your privacy matters to us. This Privacy Policy explains how Lendo collects, uses, stores, protects, and discloses your personal information when you use our website, platform, and services.
By accessing or using Lendo, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described below.
1. The Statement
Lendo (“Lendo”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable data protection and privacy laws.
Lendo operates a platform that connects travelers and users with local lenders who offer items and services for short-term rental. We may collect, process, use, and disclose information when you access our website, create an account, list an item, make a rental request, complete a transaction, communicate with another user, or otherwise use our services.
“You” and “your” refer to any person who accesses or uses the Lendo website, platform, or services.
This Privacy Policy explains the basis and terms on which Lendo collects, processes, uses, stores, and discloses information obtained from or about you through our platform.
Such information may include personal information that identifies or can reasonably be linked to you, including your name, email address, phone number, account information, location information, identification or travel document information where required, payment-related information, and other information you voluntarily provide to us.
PLEASE READ THIS PRIVACY POLICY CAREFULLY. By accessing or using the Lendo website or services, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy and our applicable Terms of Use. If you do not agree with this Privacy Policy, please stop accessing or using Lendo and our services.
2. Changes to the Privacy Policy
Lendo may update, amend, or modify this Privacy Policy from time to time.
If we make changes, we may publish the updated Privacy Policy on our website and may notify you through your account, email, or other appropriate means when required by applicable law.
The updated Privacy Policy will become effective when published unless otherwise stated.
We encourage you to review this Privacy Policy periodically to remain informed about how we collect and use your information.
Your continued use of Lendo after an updated Privacy Policy becomes effective constitutes your acknowledgment of the changes, to the extent permitted by applicable law.
3. Collection of Information
We may collect personal and non-personal information about you when you use Lendo, including when you create or update your account, browse our platform, list an item, request or make a rental, communicate with another user, make or receive a payment, contact customer support, or otherwise use our services.
Opening Your User Account
When you create or update a Lendo account, we may collect information such as:
- Full name
- Email address
- Phone number
- Username and password
- Profile information
- Country of residence
- Account preferences
- Other information you choose to provide
Listing an Item or Service
If you use Lendo as a Lender and list an item or service for rental, we may collect information related to your listing, including:
- Item or service name and description
- Photos and videos
- Rental price
- Availability
- Pickup or delivery information
- Location or meeting-point information
- Communication and transaction history
- Information required to facilitate payments
Making a Rental or Using Our Services
When you browse, request, book, rent, or use an item or service through Lendo, we may collect information including:
- Rental and booking details
- Payment and transaction information
- Pickup and delivery details
- Location information where necessary to provide the service
- Communications between you and Lendo
- Communications between you and other users
- Reviews, ratings, feedback, and survey responses
- Customer support requests and correspondence
Automatically Collected Information
When you access or use Lendo, we may automatically collect certain technical and usage information, including:
- IP address
- Browser type and device information
- Operating system
- Pages and listings viewed
- Date and time of access
- Website activity and interaction data
- Approximate location information
- Traffic and usage data
- Login information
- Session duration
- Referring and exit pages
This information may be collected directly by Lendo or through third-party service providers that help us operate and improve our platform.
4. Storage of Information
Personal information and other data collected by Lendo may be transferred to, processed, and stored on servers operated by Lendo or by trusted third-party service providers.
We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.
Lendo takes reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
However, no method of electronic storage or transmission over the internet is completely secure. While we take reasonable steps to protect your information, we cannot guarantee that your information will always remain completely secure.
You are responsible for keeping your account credentials, passwords, and other login information confidential and for notifying us if you believe your account has been accessed without authorization.
Payment Information
Payments made through Lendo may be processed by third-party payment processors. Payment transactions may be protected using encryption and other security technologies. Lendo may not directly store complete payment card details when payment processing is handled by a third-party payment provider.
Your use of third-party payment services may also be subject to the privacy policies and terms of those providers.
5. Usage of Information
Lendo does not sell or rent your personal information to third parties.
We may use the information we collect for purposes including:
- Creating and managing your Lendo account
- Providing and operating our rental marketplace
- Processing rental requests and transactions
- Connecting travelers with lenders
- Facilitating communication between users
- Processing payments and payouts
- Coordinating pickup, delivery, or meeting points
- Providing customer support
- Verifying accounts or transactions where necessary
- Preventing fraud, abuse, and unauthorized activity
- Improving the Lendo website, platform, and services
- Understanding user behavior and marketplace performance
- Personalizing your experience
- Sending service-related communications
- Sending marketing communications where permitted and, where required, with your consent
- Conducting analytics, research, and business development
- Complying with applicable laws and legal obligations
- Protecting the rights, safety, and property of Lendo, our users, and others
We may also use aggregated or anonymized information for analytical, statistical, research, and business purposes. Such information will not be used to identify you personally.
Marketing Communications
From time to time, Lendo may contact you with information about new services, offers, promotions, or other updates.
Where required by applicable law, we will obtain your consent before sending marketing communications.
You may opt out of promotional communications at any time by following the unsubscribe instructions included in the communication or by contacting us.
Please note that you may still receive essential service-related communications, such as transaction confirmations, account notifications, security alerts, or important updates.
6. Disclosure of Information
Lendo may share or disclose personal information with third parties where reasonably necessary to operate our business and provide our services.
This may include:
To Complete Rentals and Transactions
We may share relevant information between Travelers and Lenders when necessary to complete a rental, facilitate communication, arrange pickup or delivery, or otherwise provide the requested service.
For example, a Lender may receive information necessary to fulfill a Traveler’s rental request, while a Traveler may receive information necessary to collect or receive the rented item.
Service Providers
We may share information with trusted third-party service providers that help us operate Lendo, including providers involved in:
- Website and cloud hosting
- Payment processing
- Analytics
- Customer support
- Communication services
- Marketing
- Identity or transaction verification
- Fraud prevention
- Delivery and logistics
- Technical infrastructure
These providers may process information on our behalf and are expected to handle such information in accordance with applicable privacy and security requirements.
Legal Requirements
We may disclose personal information where required or permitted by applicable law, regulation, court order, governmental request, or legal process.
We may also disclose information where reasonably necessary to:
- Protect the rights, safety, or property of Lendo or others
- Investigate fraud or abuse
- Enforce our Terms of Use
- Prevent illegal or unauthorized activity
- Respond to legal claims or disputes
Business Transfers
If Lendo is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable privacy laws.
With Your Consent
We may share your information with other third parties when you have provided your consent or otherwise requested us to do so.
Third-Party Websites and Services
Lendo may contain links to third-party websites, applications, payment providers, maps, social media platforms, or other external services.
If you choose to access a third-party service, you should understand that your use of that service is governed by the third party’s own terms and privacy policy.
Lendo is not responsible for the privacy practices, security, or content of third-party websites or services that are outside our control.
8. Your Rights
Depending on your location and applicable laws, you may have certain rights regarding your personal information.
These may include the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of certain processing
- Object to certain uses of your information
- Withdraw consent where processing is based on consent
- Request a copy of your personal information
- Lodge a complaint with a relevant data protection authority
You may manage or update certain information through your Lendo account.
If you would like to exercise any applicable privacy rights or have questions about how we process your information, please contact us using the contact details below.
We may need to verify your identity before completing certain requests to protect your account and personal information.
9. Contact Us
If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the way Lendo handles your personal information, please contact us:
- Lendo
- Email: Support@uselendo.com
- Website: Uselendo.com
- Address: 1st District, October City — Giza — Egypt
We will make reasonable efforts to respond to privacy-related requests within the timeframe required by applicable law.